Return & Exchange

Thank you for your #sapotlokal spirits in supporting our 100% Malaysian made baby clothing. Therefore, we appreciate you taking time to ensure the correct size and item is selected before you complete your purchase, as all purchases are non-refundable and returns or exchanges are strictly for defective items due to hygiene reasons.

1. Orders cannot be cancelled after the order is confirmed. No refunds, exchanges or cancellations will be entertained.
2. We do not accept return and exchange in the events of change of mind, general dissatisfaction or incorrect purchase.
3. Products purchased during SALE periods, or any promotional-priced items are non-returnable, non-refundable and non-exchangeable.
4. In the events parcel is returned to us due to incorrect address and/or incorrect contact number, delivery charge will be imposed to redeliver the parcel to the correct address.

What should I do if my item is missing or receives a defective piece?

We take pride in producing and delivering quality Malaysian made baby clothing to you and your child. However, we know there’d be times where we might miss spotting defects on the product; or mistakenly packed the wrong item to you. Should this happen, please contact us within 48 hours after you’ve received your parcel.

Return and exchange should be made within 48 hours after the item is received and the items must be in original condition - it must be unwashed, unworn and unaltered. LIMAU retains the right to decline any request beyond the specified time limit or if the returned items do not match the condition in which they were originally received.

Please send us an email at hello@shoplimau.com with the following details:

• Order number (eg. #1234)
• Mobile number
• Photos or video of the damaged/defective item(s)

You may be required to return the incorrect item(s). The returned item(s) must be in its original packaging, unused and in the same condition as you received it. You will receive a confirmation email during our working hours Monday to Friday, 9am to 6pm. Return process will take 2 to 3 working days.